Refund policy

Noir — Return & Refund Policy

At Noir, your satisfaction matters to us. We want you to feel confident shopping with us. Please read our return and refund policy before placing your order.

1. Returns Due to Personal Preference

If you receive a fragrance and it does not match your personal preference, you may request a return within 48 hours of delivery.

  • Contact us on WhatsApp within 48 hours of receiving your order.

  • Share your order number and the reason for your return.

  • The product must be returned in its original packaging and condition, with no damage or tampering.

  • Return requests are subject to inspection and approval.

2. Returns of Unopened Products

Unopened products may be returned at any time, with no time limit, provided that:

  • The product remains unused and unopened.

  • The original packaging, seals and accessories are intact.

  • The product is in its original condition, without damage or tampering.

We reserve the right to inspect the product before approving a return.

3. Damaged, Leaking or Incorrect Orders

If you receive a damaged, leaking or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or a video showing the issue. Once verified, we will arrange an appropriate replacement or refund. Noir will cover reasonable return or replacement delivery costs for verified issues.

4. Refunds

Once your return is received, inspected and approved, we will notify you of the outcome.

Approved refunds will generally be processed within 5–7 working days. Refunds for prepaid orders will be returned through the original payment method where possible. For Cash on Delivery orders, we may request your bank account or supported mobile-wallet details.

Delivery charges, including return shipping costs, will be communicated before the return is arranged.

5. How to Request a Return

Please contact Noir through our official WhatsApp support before sending any product back. We will guide you through the return process and provide the necessary instructions. 

6. Shipping Cost

Noir will bear the shipping cost in case you receive wrong or damage product.


 

Noir — Wear Noir. Wear Confidence.

Thank you for shopping with us.