Shipping Policy

Last updated: 24 October 2026

At Noir, we aim to deliver your favourite fragrances safely and as quickly as possible. Please read our shipping policy before placing your order.

1. Delivery Locations

We currently accept orders for delivery within Pakistan, subject to courier availability in your area.

2. Order Processing

Orders are generally processed within 1–2 working days after confirmation. Orders placed on weekends or public holidays may take longer to process.

We may contact you through WhatsApp or phone to confirm your order and delivery details before dispatch.

3. Delivery Time

Estimated delivery times after dispatch are:

• Lahore: Approximately 1–3 working days.

• Other cities in Pakistan: Approximately 3–5 working days.

These are estimates and may vary due to courier delays, weather, public holidays, remote locations or other circumstances beyond our control.

4. Shipping Charges

Applicable delivery charges will be displayed at checkout or communicated before your order is confirmed.

Any free-delivery offer will apply only according to the conditions stated in that offer.

5. Payment Methods

Depending on availability, customers may pay through Cash on Delivery (COD) or supported advance-payment methods. Any payment requirements will be communicated before dispatch.

6. Accurate Delivery Information

Customers must provide a complete delivery address and an active phone number. Please check your details carefully before placing an order.

Incorrect or incomplete information may cause delays or unsuccessful delivery.

7. Missed Deliveries and Refused Orders

If the courier cannot reach you, you may need to coordinate a new delivery attempt. If you wish to cancel an order, contact Noir as soon as possible.

Repeated unsuccessful delivery attempts or refused parcels may result in additional courier charges where applicable and communicated to the customer.

8. Damaged or Incorrect Deliveries

Please inspect your order upon arrival. If your perfume arrives damaged, leaking or incorrect, contact us within 48 hours of delivery.

Share your order number and clear photos or a video showing the issue. We will review your claim and arrange an appropriate remedy for verified issues under our Return & Refund Policy and applicable law.

9. Tracking Your Order

If tracking information is available, we will share it with you once your order has been dispatched.

10. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays may occur due to courier operations or unforeseen circumstances. If your order is delayed, contact us for assistance.

11. Contact Us

For shipping questions, order updates or delivery assistance, please contact us through the official WhatsApp number or contact details listed on our website.

Noir — Wear Noir. Wear Confidence.